Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@aranwoollenmills.com  Please note that returns will need to be sent to the following address: Aran Woollen Mills, UNIT 6, Newport Industrial Estate, Westport, Co Mayo, Ireland

Please note: The customer must cover all returns costs. 

All returns must be sent to the above address and include the order number. If the order number is not included we cannot process a refund so please ensure that you include this in the returning package.

Please note that returning products to us from the UK to Ireland requires the customer to clearly have their commercial invoice on the outside of the box being returned. Our Customer service team will provide you with a copy for you to print. We suggest using our preferred service provider FedEx.

For UK customers, please note that DPD offers a limited service and we cannot guarantee that your items may incur an additional customs charge. 

You can always contact us for any return questions at customerservice@aranwoollenmills.com 

 

Duties Charges on Returns

**Please note that duties charges on returning items are non-refundable.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@aranwoollenmills.com