FAQs

To return an items please email us on customerservice@aranwoollenmills.com with your order number in the subject box. A member of our team will contact you to start your returns process. Please note that you will be responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. All returned items must be in the same condition they were received. For full details on our Shipping and Returns policy please visit here.

Once an order is confirmed, unfortunately it is not possible for us to amend or cancel the order.

Yes, you can return your order within 30 days of the date you received your parcel. After this time, unfortunately we cannot offer you a refund or exchange.

Before you decide to make a return, we would like you to know that we will only accept returns for the garments with all tags intact.

Please see our returns policy here

If you believe you have received a faulty item then please contact us immediately. E-mail us with your order number on customerservice@aranwoollenmills.com

Unfortunately, we do not offer an exchange service with our online purchases. However, you can return your items to us within 30 days of delivery for a full refund as per our returns policy. You can then place a new order for your preferred items.

Yes, we ship to many countries worldwide. Find the countries we ship to & rates here on our Shipping Policy.

Our E- Gift Card is delivered straight to their inbox to use immediately online. It’s the perfect last-minute gift.
If you would like to purchase a gift card click here.

* Please note, we only offer Digital Gift Cards at this time.

Adding items to your cart does not reserve the stock. Your items will only be secured once you have completed checkout.

We have an inclusive size guide that will help you choose the right size based on the look you are going for. On all products we also show you the size the model is wearing to give you an idea of each garment sizing when worn. If you would like further assistance please contact our team at customerservices@aranwoollenmills.com

Our knitwear is designed and made in County Mayo on the West Coast of Ireland by our knitters.

We have a limited collection of handknit pieces that are exclusively designed in Ireland.

As our garments are made from 100% wool they must be hand washed using cool water or alternatively dry cleaned. Please do not use the ‘wool wash’ cycle on your washing machine as it is not safe to use as a hand wash replacement.
Please follow our care guide here for further information.

Pilling is caused by rubbing during wear and, although it can occur in any part of the jumper it is most common on the arms of the garment when they are constantly coming into contact with the body of the jumper.
Because pilling is so complex, nobody can guarantee that it won’t occur, but there are a number of ways to prevent pilling. We recommend using a small battery-operated pill and lint removal devices known as either “de-pillers” or “fabric shavers”, a de-pilling comb or simply gently removing the pills with your hands.

Currently we do not offer a repair service in house as we do not currently have the facilities to accommodate this. Please read our Garment Care page best practices for caring for your woollen jumper..

We advise you to keep the box as a safe home for your knitwear for many years to come. However if you choose to dispose of your packaging it is fully recyclable.

Our box and tag are sustainably sourced and fully recyclable.

Yes we have an affilate programme. Please visit here to find out more.

You can contact our customer service team at customerservice@aranwoolllenmills.com We aim to respond to all general queries as quickly as possible. During peak times such as new launches, Black Friday or Christmas it may be a little longer but rest assured, we will get back to you as soon as we possibly can.

We’d use about seven tonnes of wool a week. You can’t get soft merino in Ireland, we just don’t have those kinds of sheep. But that’s what our customers want, and that’s 50 per cent of our business now. It comes from Peru and . Our merino sheep come from Spain.

We do use what we call a worsted wool. That is sent over to Bradford to be processed, and then we buy back some of that wool.

To give you a clearer oversight on our products, over 85% of our products are both designed and made in Ireland. We do have a small amount of items that are designed in Ireland and made outside of Ireland and this is due to the limitations that we have in-house to produce certain types of knitwear.

Every product page clearly denotes whether the product is either Made in Ireland or Designed in Ireland.

Although some of our products are made outside of Ireland we put time and craftsmanship into the design process for these as well as ethically sourcing our wool too. We only work with skilled knitwear manufacturers who again have ethical practices in place. 

Our sweaters are made of natural wool fibres, which do as you noted, contain lanolin (which is the natural waterproofing that sheep produce). While we do our best to carefully wash the wool, if your sweater is smelling a bit more ‘sheep-y’ than you’d like, we recommend washing as per wool wash guidelines and drying flat outdoors if possible on a dry day, and also using a cedarwood spray, which is both great for reducing the smell, but also acts as a natural moth-repellent to prolong the life of your sweater!

You can contact us at customerservice@aranwoollensmills.com

Our loyalty program is all about giving back to our knitwear-loving community. The more your shop the more points you earn to then use towards redeeming a discount on your next order. You will also get exclusive access to new collections, sales and so much more.

Anyone can join our loyalty program and will be enrolled when creating a account.

You will earn points as you shop. You can also earn further points by just creating an account, following us on socials and much more.

Find ways to earn points - here.

Once you've collected enough points, you can use them towards redeeming discounts. With just a click of a button in your account area you will receive a code.

Find ways to redeem points - here.

Reach higher Loyalty Tiers the more you spend and unlock exclusive perks. As you progress through tiers, the rewards get even bigger.

Take a look at the different tiers - here.

Share your unique referral link with family and friends and get rewards (you must have created an account to get this link).

They will receive 15% off their order and you'll receive 500 points (once their order is placed).

You have 1 year to use you points from the date you earn them. After this date, all unredeemed points will expire on a rolling basis for customers who have not engaged in points activity for 1 year or more.

We will send you a reminder before this date.