FAQs

Our wool products are not treated with Superwash or Hercosett processes. We work closely with our yarn suppliers to ensure that the wool meets our standards for quality, softness and natural feel.

We aim to preserve the natural characteristics of the wool while
maintaining excellent quality and durability. 

Over 85% of our products are made in Ireland. We do have a small amount of items that are designed in Ireland and made outside of Ireland and this is due to the limitations that we have in-house to produce certain types of knitwear. Every product page clearly denotes whether the product is either Made in Ireland or Designed in Ireland.

Although some of our products are made
outside of Ireland we put time and craftsmanship into the design process for
these as well as ethically sourcing our wool too. We only work with skilled
knitwear manufacturers who again have ethical practices in place. 

Not all of them! While most are made from 100% wool, we also offer beautiful natural fibre blends such as cotton linen. Check each product description on the product page for the exact fibre composition. No woolly guesswork required!

If you need further information please email our customer service team: customerservice@aranwoollenmills.com

Yes, you can return your order within 30 days of the date you received your parcel. After this time, unfortunately we cannot offer you a refund or exchange. Before you decide to make a return, we would like you to know that we will only accept returns for the garments with all tags intact.

Please see our returns policy here

As our garments are made from 100% wool
they must be hand washed using cool water or alternatively dry cleaned.  Please do not use the ‘wool wash’ cycle on your washing machine as it is not safe to use as a hand wash replacement.

Please follow our care guide here for further information.

Not at all! 
Our Supersoft Merino is velvety and soft against the skin, while our lofty 100% 
Merino is wonderfully soft too. Check the yarn composition on each product page to find your perfect knit! 

For sensitive skin, we recommend wearing a light layer underneath.

For worsted wool the micron count is a little higher therefore, we would recommend wearing a light cotton underneath this composition of fabric to ensure maximum comfort and
warmth!

Every product has a unique size guide attached to it and this can be found on the product page. For a full guide of products please view this link If you have specific
questions relating to a product and its fit please do not hesitate to contact
our customer service team: customerservice@aranwoollenmills.com

Wool can shrink if not cared for properly, so always hand wash in cold water with a wool-safe detergent and lay flat to dry. Follow our care instructions and your Aran sweater should keep its shape for years to come!

Our wool comes from a few places. Our soft Merino wool comes from Peru, with our Merino sheep originating from Spain. We also use worsted wool, which is sent to Bradford for processing before making its way back to us. We use around seven tonnes of wool a week. Knits going places!

Absolutely! Animal welfare is paramount to us. We source our wool through yarn suppliers who work with small, family sheep farmers, where every animal plays an important part in the farmers’ livelihood, and is particularly well cared for and mulesing-free. 

Aran wool naturally helps regulate your body temperature, keeping you cosy when it’s cold while remaining breathable when
things warm up. From fisherman sweaters to modern knits, they’re made to keep the chill at bay. Consider yourself officially knit-weather ready!

A quality Aran sweater is all about good wool, expert craftsmanship and traditional Aran stitches; made to be warm, comfortable and last for years. From classic cables to honeycombs and diamonds, every stitch brings a little Irish heritage to the knit ! Quality you can feel, stitch by stitch.

A little sheepy smell can happen! Our sweaters are made from natural wool fibres containing lanolin, a sheep’s natural
waterproofing and it’s all part of the woolly charm. 

Let your sweater air in a well-ventilated spot for a few days, or wash and lay flat to dry according to the care instructions; cedarwood spray can also help
neutralise odours and deter moths.

An Aran sweater is a traditional Irish knit,
famous for its distinctive cable, diamond and honeycomb stitches, originally
inspired by the rugged lives of Ireland’s island communities. 

Warm, practical and packed with Irish heritage! It’s a little piece of Ireland
you can wear!

Each Aran stitch has its own story! Cables can represent strength, the honeycomb hard work and good luck, and diamonds prosperity -  though the meanings can vary by tradition.

So, whether you’re after a little luck, love or simply a Irish Traditional
Heritage piece of knitwear, there’s a stitch for that! For more information
 read more here

An authentic Aran sweater is rooted in Irish knitting tradition, featuring recognisable Aran stitches and crafted from quality wool
or natural fibres.

Look for genuine Irish craftsmanship and traditional stitch patterns - because not every cable knit is an Aran! Our in-house designers turn wool into something truly special. 

Find out more about our makers here.

Delivery times vary by destination, from 2–5
working days in the EU and 3–7 days to the US, to up to 10 working days for Canada and Australia.

For your country’s delivery time, check our Shipping Policy —we’ve got the world covered, one knit at a time!

Visit https://aranwoollenmills.com/policies/shipping-policy for more information 

Once your order is dispatched, you’ll receive a tracking number with your shipment confirmation, so you can follow its journey. 

No need to wonder where your knit is - just follow the trail!

If your order is taking a little longer than expected, don’t panic! Sometimes even the best knits take the scenic route!  Check your tracking first, and if there’s still no sign of it, get in touch with our Customer Care team and we’ll help get to the bottom of it.

Contact our customer service team: customerservice@aranwoollenmills.com

To return an items please email us on customerservice@aranwoollenmills.com with your order number in the subject
box. A member of our team will contact you to start your returns process.

Please note that you will be responsible for the cost of returning your item.

Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. All returned items must be in the same condition they were received. 

For full details on our Shipping and Returns policy please visit here.

No Tariffs/Duties will be incurred by our customers. We operate a delivered duties paid (DDP) service with our shipping partner Fedex so that our customers don’t have to worry about the paperwork!

Your knitwear comes in a carefully presented outer packaging bag that is sustainably sourced and fully recyclable.

A clear inner protective bag is used for garment protection during transit. The outer packaging bag and tag are sustainably
sourced and fully recyclable.

Adding an item to your cart doesn’t reserve it! It’s only secured once your order has been successfully placed. So if you’ve got your eye on a favourite knit, don’t leave it hanging!

Yes, we ship to many countries worldwide. Find the countries we ship to & rates here on our Shipping Policy. 

Yes, you can return your order within
30 days of the date you received your parcel. After this time, unfortunately we
cannot offer you a refund or exchange. Before you decide to make a return, we would like you to know that we will only
accept returns for the garments with all tags intact.

Please see our returns policy here

If you believe you have received a faulty item then please contact us immediately. 
E-mail us with your order number to customerservice@aranwoollenmills.com

Please note that once an order has been fulfilled, we are unable to make changes or
cancel the order.

If your order is still being processed and has
not been fulfilled, please contact us via email as soon as possible at customerservice@aranwoollenmills.com , and we will do our best to help.

You can send your order directly to the lucky recipient - just enter their delivery address at checkout.

Want to add a personal note? Contact our Customer Care team  customerservice@aranwoollenmills.com and they’ll be happy to help make your gift extra special!

No - However if you wish to contact us directly we will make every effort to accommodate your request. Please contact our customer service team : customerservice@aranwoollenmills.com

Our sweaters don’t automatically come in a gift box, but we now offer gift boxes to purchase separately - perfect for making your knit feel extra special!

A little extra box, a lot more “ooh, lovely!” at the unboxing.

Our E- Gift Card is delivered straight to their inbox to use immediately online. It’s the perfect last-minute gift.

If you would like to purchase a gift card click here.

* Please note, we only offer Digital Gift Cards at this time.

Fold your Aran sweater loosely in a safe place. Wool is made to bend, not stretch, so hanging is a no-go!

For a little extra moth protection, pop some dried lavender in with your knit, simple,
natural and wonderfully fragrant.

Keep your knitwear clean, dry and neatly folded, and store it with dried lavender to help deter moths naturally. 

A little lavender goes a long way - keeping your knits cosy and your uninvited
guests away!

As our garments are made from 100% wool they must be hand washed using cool water or alternatively dry cleaned. 
Please do not use the ‘wool wash’ cycle on your washing machine as it is not safe to use as a hand wash replacement.Please follow our care guide here for further information.

If your wool sweater has shrunk, gently reshape it while wet by smoothing it back into shape on a clean, dry towel.

Then dry it flat, away from direct heat and never tumble dry!

Pilling is caused by rubbing during wear and is most common on the arms where they rub against the body of the jumper - it’s a
natural part of wool’s story and can happen with any jumper. 

Gently remove pills by hand, with a de-pilling comb, or with a battery-operated
fabric shaver - and your knit will be looking fresh in no time!

Need a helping hand? Email our Customer Service team at customerservice@aranwoollenmills.com and we’ll be happy to help. 

We aim to get back to you as quickly as possible - consider us your knit
support team

Currently we do not offer a repair service
in house as we do not currently have the facilities to accommodate this. 

Please read our Garment Care page
best practices for caring for your woollen jumper..

Our loyalty program is all about giving back to our knitwear-loving community. The more your shop the more points you earn to then use towards redeeming a discount on your next order. You will also get exclusive access to new collections, sales and so much more.

Anyone can join our loyalty program and will be enrolled when creating a account.

You will earn points as you shop. You can also earn further points by just creating an account, following us on socials and much more. 

Find ways to earn points - here.

Once you've collected enough points, you can use them towards redeeming discounts. With just a click of a button in your account area you will receive a code.

Find ways to redeem points - here.

Reach higher Loyalty Tiers the more you spend and unlock exclusive perks. As you progress through tiers, the rewards get even bigger.

Take a look at the different tiers - here.

Share your unique referral link with family and friends and get rewards (you must have created an account to get this link). 

They will receive 15% off their order and you'll receive 500 points (once their order is placed).

You have 2 years to use you points from the date you earn them. After this date, all unredeemed points will expire on a rolling basis for customers who have not engaged in points activity for 2 year or more. 

We will send you a reminder before this date.