How do I return an order?
To return an items please email us on firstname.lastname@example.org with your order number in the subject box. A member of our team will contact you to start your returns process. Please note that you will be responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. All returned items must be in the same condition they were received. For full details on our Shipping and Returns policy please visit here.
Can I amend my order?
Once an order is confirmed, unfortunately it is not possible for us to amend or cancel the order.
I’ve received my order and changed my mind, can I return the order?
Yes, you can return your order within 30 days of the date you received your parcel. After this time, unfortunately we cannot offer you a refund or exchange.
Before you decide to make a return, we would like you to know that we will only accept returns for the garments with all tags intact.
Please see our returns policy here
I think my order is faulty – what do I do?
If you believe you have received a faulty item then please contact us immediately. E-mail us with your order number on email@example.com
I’ve received my order and the size doesn’t fit me, can I exchange?
Unfortunately, we do not offer an exchange service with our online purchases. However, you can return your items to us within 30 days of delivery for a full refund as per our returns policy. You can then place a new order for your preferred items.
Do you ship internationally?
Yes, we ship to many countries worldwide. Find the countries we ship to & rates here on our Shipping Policy.
Can I purchase Gift Cards online?
Our E- Gift Card is delivered straight to their inbox to use immediately online. It’s the perfect last-minute gift.
If you would like to purchase a gift card click here.
* Please note, we only offer Digital Gift Cards at this time.
Are the items in my cart reserved?
Adding items to your cart does not reserve the stock. Your items will only be secured once you have completed checkout.
How do I make sure I am purchasing the right size jumper?
We have an inclusive size guide that will help you choose the right size based on the look you are going for. On all products we also show you the size the model is wearing to give you an idea of each garment sizing when worn. If you would like further assistance please contact our team at firstname.lastname@example.org
Where are your products manufactured?
Our knitwear is designed and made in County Mayo on the West Coast of Ireland by our knitters.
We have a limited collection of handknit pieces that are exclusively designed in Ireland.
How do I wash wool?
As our garments are made from 100% wool they must be hand washed using cool water or alternatively dry cleaned. Please do not use the ‘wool wash’ cycle on your washing machine as it is not safe to use as a hand wash replacement.
Please follow our care guide here for further information.
My jumper is pilling, what can I do?
Pilling is caused by rubbing during wear and, although it can occur in any part of the jumper it is most common on the arms of the garment when they are constantly coming into contact with the body of the jumper.
Because pilling is so complex, nobody can guarantee that it won’t occur, but there are a number of ways to prevent pilling. We recommend using a small battery-operated pill and lint removal devices known as either “de-pillers” or “fabric shavers”, a de-pilling comb or simply gently removing the pills with your hands.
Do you offer a repair service?
Currently we do not offer a repair service in house as we do not currently have the facilities to accommodate this. Please read our Garment Care page best practices for caring for your woollen jumper..
Is your packaging recycable?
We advise you to keep the box as a safe home for your knitwear for many years to come. However if you choose to dispose of your packaging it is fully recyclable.
Our box and tag are sustainably sourced and fully recyclable.
Do you offer promotional or affiliate opportunities?
Yes we have an affilate programme. Please visit here to find out more.
How can I contact Customer Service?
You can contact our customer service team at email@example.com We aim to respond to all general queries as quickly as possible. During peak times such as new launches, Black Friday or Christmas it may be a little longer but rest assured, we will get back to you as soon as we possibly can.
I have an enquiry that is not covered on this FAQ, how can I get in touch?
You can contact us at firstname.lastname@example.org
Need more help? Contact our team!
If you have any questions for us or would like to find out more about our natural knitted products and processes, please feel free to get in touch by emailing email@example.com Our team are always here to give you a helping hand and if we can make things easier for you, we will.