Returns & Exchanges
All returned items must be unworn, unused and in their original packaging with all return documents using the code that best explains the reason for your return.
Please note: We are unable to accept any items that have being returned outside of the time period above. This includes items that are marked or tainted with make-up, perfumes or any other odors. Any items that our Quality Check team deem as unreturnable will be returned back to the customer.
How do I return an order?
To return an items please email us on firstname.lastname@example.org with your order number in the subject box.
A member of our team will contact you to start your returns process. *Please note that you will be responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. All returned items must be in the same condition they were received within 30 days of receipt.
How can I make an international return?
International return costs will need to be covered by the customer. Before booking your return, please contact our customer service team to ensure you have a copy of your commercial invoice. Please state the items are marked as ‘Return to origin‘ otherwise there will be duties placed on the parcel when it arrives back to us. If this happens, the duties fee will be deducted from your refund. Please help us, help you. Ensure you contact us in advance.
Please do ensure that you use a secure form of delivery when returning items as we cannot be responsible for items lost in transit.
**Customs Charges on Returns**
Aran Woollen Mills endeavour to provide all our customers with the appropriate documentation in order to avoid customs charges with retuning items however we are experiencing a number of challenges with international returns via Irish customs and cannot always guarantee that customs will not be imposed on returning goods. The customs fee must be paid and will be reimbursed to the customer by customs.
Aran Woollen Mills will not be held responsible for any customs fees or delays. Charges must be paid by the customer in order to release the product back to Aran Woollen Mills to facilitate any refund.
Can I return items without a proof of purchase?
We do require proof of purchase for all returns including those gifted. We are an independent retail company both within Ireland and internationally and we can only accept returns for goods bought directly from us. Any items bought via our stockists will need to be returned directly to them.
We do have access to all orders made on our online store so please quote the order number (found in your confirmation email) or provide us with the contact details of the purchaser and we will do our best to help.
All refunds are returned to the original payment method / card or can made into a credit note if the item was a gift.
How long will it take to process a refund?
We endeavour to process a refunds as quickly as possible. Refunds usually take between 5-7 working days but during exceptionally busy sale periods or peaks in the seasonal cycle it may take up to 14 working days to process.
Why don’t you offer exchanges?
Sorry we do not offer an exchange service with our online purchases. However, you can return your items to us within 30 days of delivery for a full refund as per our returns policy. You can then place a new order for your preferred items.
Return shipping costs
You will be responsible for paying for your own shipping costs for returning your own items. Please ensure your parcel is labelled clearly and securely packaged when returning.
Unlike larger online retailer who can easily offer free returns, we are a small independent company, manufacturing our garments here in the West of Ireland. Unfortunately this means we cannot offer free returns labels at this time. We will however be looking into this in the future, in the most sustainable way possible.
I have a received a faulty or an incorrect item, what can I do?
Mistakes do happen, (but very rarely) in our manufacturing process. You must report any damaged or incorrect items to us within 24hrs of delivery. Should this happen and you receive a faulty items, please let us know straight away be emailing email@example.com and a member of team will be happy to assist you.
Please have photos of proof of damage and your order number to be included in your email.
What is the address for returns?
Our return address is:
Aran Woollen Mills Online Returns
Unit 6 Westport Industrial Park,
Tracking your order
Once your order is dispatched you will receive a tracking order
For domestic orders please visit https://www.anpost.com/Post-Parcels/Track/Search
For all international orders please visit https://www.fedex.com/en-us/tracking.html