Returns & Refunds
CUSTOMER NOTICE : THURS 21st NOV 2024:
Due to adverse weather conditions we are short staffed and may be a little longer than usual getting back to emails.
Enjoy Extended Returns for Black Friday & Christmas Gifting! Purchases made during our Black Friday sale and throughout the holiday season are eligible for extended returns until January 31st, 2025. Take your time, gift confidently, and enjoy peace of mind knowing that we’re here to help make every present just right.
All returned items must be unworn, unused and in their original packaging with tags, and all return documents must be included. Return enquiries after this timeframe may not be accepted.
Please note: We are unable to accept for return any items that are washed, stained, marked with make-up or pet hair, or tainted with perfumes or any other odours. Any items that our quality check team deem as unreturnable to us may be returned back to the customer.
Please ensure you read the information on our Refund Policy here.
How do I return my item(s)?
To return an item/order, please email us at customerservice@aranwoollenmills.com with your order number in the email subject, and a member of our team will contact you within the week to start your returns process.
Please note that while we do all that we can to reduce costs, customers will be responsible for the full cost of returning their item(s), whether through direct payment at time of shipping, or removed from their refund total.
However if you receive an item that is faulty, damaged, or incorrect, please contact us within 48hrs (see details regarding faulty/incorrect returns below). As noted, all returned items must be in the same condition they were received in.
Please see relevant return information below:
Irish Returns:
To return an order from Ireland, please use the AnPost portal here: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns (€4.95)
Please ensure to include a note with your order number (received via email) inside your parcel for the return.
International return costs will need to be covered by the customer. Before booking your return, please contact us at customerservice@aranwoollenmills.com with your order number and reason(s) for return, and we will provide further instructions for your return based on this information and your location.
We have now launched a flat-rate return with more seamless integration with customs via FedEx for customers in the following countries:
-USA: $35USD
-Canada: $40CAD
-UK: £25GBP
-Germany: €35
-France: €35
-For all other countries, our team will create a commercial invoice for you, which is required for your return. Please ensure that you choose a reputable company and use a secure form of delivery when returning items as we cannot be responsible for items lost in transit.
FOR ALL RETURNS: please mark on the outside of your package that items are ‘Return to origin‘, as duties may be placed on the parcel when it arrives back to us. If this happens, the duties fee will be deducted from your refund. Please help us to help you, and ensure you contact us in advance if you have any questions.
**Customs Charges on Returns**
Aran Woollen Mills endeavours to provide all our customers with the appropriate documentation and instructions in order to avoid customs charges with returning items, however we have experienced some challenges with international returns via Irish customs and cannot always guarantee that customs will not be imposed on returning goods. The customs fee must be paid and will be reimbursed to the customer by customs. Aran Woollen Mills will not be held responsible for any customs fees or delays. Charges must be paid by the customer in order to release the product back to Aran Woollen Mills to facilitate a refund.
If you have any further questions please contact: customerservice@aranwoollenmills.com
or alternatively contact customs directly on: (00353) 17057600 or email: ecommchargequery@anpost.ie
Can I return items without a proof of purchase (or that were a gift)?
We do require proof of purchase for all returns, including those that are gifted. We are an independent retail company both within Ireland and internationally, and we can only accept returns for goods bought directly from us. All items bought via our stockists must be returned directly to the stockist.
We have access to all orders made on our online store, so if you can provide the original order number (found in the purchaser’s confirmation email) and provide us with the contact details of the purchaser, we will do our best to assist you. All refunds are returned to the original payment method/card, or can made into a credit note if the item was a gift.
How long will it take to process a refund?
We endeavour to process refunds as quickly as possible upon receipt of your item(s). Refunds usually take between 5-7 working days but during exceptionally busy sale periods or peaks in the seasonal cycle it may take up to 14 working days to process.
Do you offer exchanges?
Sorry we do not offer an exchange service with our online purchases – however – you can return your items to us within 30 days of delivery for a full refund, as per our returns policy. You can then place a new order for your preferred item(s).
Are there return shipping costs?
Customers are responsible for paying for their own shipping costs for returning their own items (please see relevant return information above). Unlike larger online retailers who can easily offer free returns, we are a small family run business, designing and manufacturing garments here in the West of Ireland. Unfortunately, this means we cannot offer free return labels at this time. We will however be looking into this in the future, in the most sustainable way possible.
I have a received a faulty or an incorrect item, what can I do?
Mistakes do happen (but very rarely) in our manufacturing and packing process. You must report any damaged or incorrect items to us within 48 hrs of delivery. Should this happen and you receive a faulty item, please let us know straight away by emailing customerservice@aranwoollenmills.com and a member of our team will be happy to assist you.
Please provide photos with proof of damage prior to returning to us, and ensure to include your order number in your email.
What is the address for returns?
Our return address is:
Aran Woollen Mills Online Returns
Unit 9 Westport Industrial Park,
Newport Road,
Westport
Co. Mayo
F28 DN26
Tracking your order
Once your order is dispatched you will receive a tracking number with your shipment confirmation:
For domestic orders please visit https://www.anpost.com/Post-Parcels/Track/Search
For international orders please visit https://www.fedex.com/en-us/tracking.html
